OFFICIAL DOCUMENT
VERSION 1
# KAIRA HOTEL
## Delivery Policy
### 1. Delivery Availability
Home delivery is available only when the service is enabled by KAIRA HOTEL and the customer's delivery location is supported. Delivery availability may depend on the customer's address, city, pincode, operational capacity, and staff availability.
### 2. Accurate Delivery Information
Customers must provide a correct delivery address, city, six-digit pincode, phone number, and any necessary delivery instructions. KAIRA HOTEL may contact the customer to clarify incomplete or incorrect information.
### 3. Order Confirmation and Preparation
Food orders are subject to menu availability and confirmation. Estimated delivery times may vary depending on order volume, preparation time, weather, traffic, and delivery location.
### 4. Delivery Assignment
Delivery orders may be assigned to an authorised delivery person by hotel management. Assignment does not guarantee a specific delivery time. Customers may check the available order status through the website where tracking is provided.
### 5. Delivery Status and Notifications
The website may display delivery updates such as Pending, Assigned, Accepted, Picked Up, On the Way, and Delivered, depending on the actual order workflow. Customers may receive updates through available website notifications or other communication channels supported by KAIRA HOTEL.
### 6. Delivery OTP Verification
Where OTP verification is enabled, the customer may be required to provide the delivery OTP to the authorised delivery person to confirm receipt of the order. Customers should keep the OTP confidential until the order is physically received. Delivery personnel must follow the hotel's authorised verification process.
### 7. Customer Availability
Customers should keep their phone available and ensure that someone can receive the order at the specified address. If the customer cannot be reached or the address is incorrect, delivery may be delayed or returned to the hotel. Any additional charges or consequences must follow the applicable terms communicated by the hotel.
### 8. Incorrect, Missing, or Damaged Orders
Customers should report missing items, incorrect items, damaged packaging, or other delivery issues to KAIRA HOTEL as soon as reasonably possible. The hotel may review the complaint and determine an appropriate resolution, such as replacement, correction, or refund, according to the applicable Food Order and Cancellation & Refund Policies.
### 9. Payment and Delivery
Customers must follow the payment requirements displayed during checkout. For manual UPI payments, the payment may need to be verified by authorised hotel staff. A delivery status or payment screenshot alone does not establish that payment has been successfully received.
### 10. Safety and Conduct
Customers and delivery personnel are expected to behave respectfully and follow reasonable safety instructions. Delivery personnel must use customer information only for authorised order fulfilment and must not disclose it to unauthorised persons.
### 11. Privacy
Delivery addresses, phone numbers, order details, and delivery instructions may be shared with authorised personnel who need them to complete the delivery. Customer information will be handled in accordance with the KAIRA HOTEL Privacy Policy and applicable law.
### 12. Delays and Unforeseen Circumstances
Delivery times are estimates and may be affected by circumstances outside the hotel's reasonable control. Customers may contact hotel management if an order is significantly delayed or its status appears incorrect.
### 13. Policy Changes
KAIRA HOTEL may update this Delivery Policy when necessary. The latest published version will be made available on the website, subject to applicable law and any required customer consent.
### 14. Contact and Support
For delivery delays, incorrect orders, OTP issues, or delivery complaints, customers should contact KAIRA HOTEL through the official contact details published on the website.
**KAIRA HOTEL — Reliable service, responsible delivery.**
## Delivery Policy
### 1. Delivery Availability
Home delivery is available only when the service is enabled by KAIRA HOTEL and the customer's delivery location is supported. Delivery availability may depend on the customer's address, city, pincode, operational capacity, and staff availability.
### 2. Accurate Delivery Information
Customers must provide a correct delivery address, city, six-digit pincode, phone number, and any necessary delivery instructions. KAIRA HOTEL may contact the customer to clarify incomplete or incorrect information.
### 3. Order Confirmation and Preparation
Food orders are subject to menu availability and confirmation. Estimated delivery times may vary depending on order volume, preparation time, weather, traffic, and delivery location.
### 4. Delivery Assignment
Delivery orders may be assigned to an authorised delivery person by hotel management. Assignment does not guarantee a specific delivery time. Customers may check the available order status through the website where tracking is provided.
### 5. Delivery Status and Notifications
The website may display delivery updates such as Pending, Assigned, Accepted, Picked Up, On the Way, and Delivered, depending on the actual order workflow. Customers may receive updates through available website notifications or other communication channels supported by KAIRA HOTEL.
### 6. Delivery OTP Verification
Where OTP verification is enabled, the customer may be required to provide the delivery OTP to the authorised delivery person to confirm receipt of the order. Customers should keep the OTP confidential until the order is physically received. Delivery personnel must follow the hotel's authorised verification process.
### 7. Customer Availability
Customers should keep their phone available and ensure that someone can receive the order at the specified address. If the customer cannot be reached or the address is incorrect, delivery may be delayed or returned to the hotel. Any additional charges or consequences must follow the applicable terms communicated by the hotel.
### 8. Incorrect, Missing, or Damaged Orders
Customers should report missing items, incorrect items, damaged packaging, or other delivery issues to KAIRA HOTEL as soon as reasonably possible. The hotel may review the complaint and determine an appropriate resolution, such as replacement, correction, or refund, according to the applicable Food Order and Cancellation & Refund Policies.
### 9. Payment and Delivery
Customers must follow the payment requirements displayed during checkout. For manual UPI payments, the payment may need to be verified by authorised hotel staff. A delivery status or payment screenshot alone does not establish that payment has been successfully received.
### 10. Safety and Conduct
Customers and delivery personnel are expected to behave respectfully and follow reasonable safety instructions. Delivery personnel must use customer information only for authorised order fulfilment and must not disclose it to unauthorised persons.
### 11. Privacy
Delivery addresses, phone numbers, order details, and delivery instructions may be shared with authorised personnel who need them to complete the delivery. Customer information will be handled in accordance with the KAIRA HOTEL Privacy Policy and applicable law.
### 12. Delays and Unforeseen Circumstances
Delivery times are estimates and may be affected by circumstances outside the hotel's reasonable control. Customers may contact hotel management if an order is significantly delayed or its status appears incorrect.
### 13. Policy Changes
KAIRA HOTEL may update this Delivery Policy when necessary. The latest published version will be made available on the website, subject to applicable law and any required customer consent.
### 14. Contact and Support
For delivery delays, incorrect orders, OTP issues, or delivery complaints, customers should contact KAIRA HOTEL through the official contact details published on the website.
**KAIRA HOTEL — Reliable service, responsible delivery.**