OFFICIAL DOCUMENT
VERSION 1
### Food Order Cancellation and Refund Policy
1. Customers may request cancellation of an order through the available website facilities, subject to the order's current status.
2. Orders that have not entered food preparation may be eligible for a full refund after cancellation approval.
3. Once food preparation has started, cancellation and refund requests will be reviewed by authorised KAIRA HOTEL management.
4. Refund requests for completed or delivered orders may be considered in cases such as missing items, incorrect items, or other verified service issues.
5. Refund eligibility and the approved refund amount will depend on the circumstances of the order and the applicable policy.
6. For manual UPI payments, authorised hotel staff will verify the original payment and record the refund transaction reference where applicable.
7. A refund request is not considered completed merely because it has been approved. The refund will be marked as completed only after the return of funds has been verified or recorded.
8. Customers will be notified of material updates to their refund request through the website or available communication channels.
9. Customers may contact KAIRA HOTEL management if they have questions or concerns about a cancellation or refund.
1. Customers may request cancellation of an order through the available website facilities, subject to the order's current status.
2. Orders that have not entered food preparation may be eligible for a full refund after cancellation approval.
3. Once food preparation has started, cancellation and refund requests will be reviewed by authorised KAIRA HOTEL management.
4. Refund requests for completed or delivered orders may be considered in cases such as missing items, incorrect items, or other verified service issues.
5. Refund eligibility and the approved refund amount will depend on the circumstances of the order and the applicable policy.
6. For manual UPI payments, authorised hotel staff will verify the original payment and record the refund transaction reference where applicable.
7. A refund request is not considered completed merely because it has been approved. The refund will be marked as completed only after the return of funds has been verified or recorded.
8. Customers will be notified of material updates to their refund request through the website or available communication channels.
9. Customers may contact KAIRA HOTEL management if they have questions or concerns about a cancellation or refund.