OFFICIAL DOCUMENT
VERSION 1
KAIRA HOTEL
General Terms & Conditions
1. Booking and Reservation**
- All room reservations are subject to availability and confirmation by KAIRA HOTEL.
- Guests must provide accurate personal details, contact information, and booking information.
- A booking is considered confirmed only when the hotel confirms it through the website or an authorised hotel representative.
2. Check-in and Check-out**
- Guests must follow the check-in and check-out timings communicated by the hotel.
- Valid government-issued identification may be required at check-in.
- Early check-in and late check-out are subject to availability and may incur additional charges.
- Room allocation is subject to availability and hotel procedures.
3. Guest Responsibilities**
- Guests must provide truthful information during registration and booking.
- Guests are expected to behave respectfully towards hotel staff and other guests.
- Illegal activities, harassment, violence, and disruptive behaviour are not permitted.
- Guests must follow the hotel's safety, security, and property-use rules.
4. Room Occupancy and Additional Charges**
- Guests must comply with the room's permitted occupancy limits.
- Additional guests, extra beds, or other services may incur additional charges where applicable.
- Any applicable additional charges will be communicated by the hotel.
5. Payments and Billing**
- Guests must pay the applicable booking and service charges displayed or communicated at the time of purchase.
- Manual UPI payments may require verification by authorised hotel staff.
- Guests should retain payment receipts and transaction references for their records.
- Any billing discrepancy should be reported to hotel management.
6. Cancellation and Refunds**
- Booking cancellations and refunds are subject to the applicable cancellation and refund policy.
- Food order cancellation may depend on whether preparation or delivery has started.
- Customers should review the relevant policy before confirming a booking or order.
7. Food and Other Hotel Services**
- Food orders and other services are subject to availability.
- Delivery times are estimates and may vary depending on demand and location.
- Guests should inform the hotel of any food allergies or special dietary requirements before ordering.
8. Property Damage and Personal Belongings**
- Guests are expected to take reasonable care of hotel property and facilities.
- Any damage or loss caused by a guest may be assessed and handled in accordance with applicable law and the hotel's disclosed policies.
- Guests should secure their personal belongings. Any lost property should be reported to hotel staff.
9. Privacy and Personal Information**
- Customer information may be used to manage reservations, process orders and payments, provide customer support, and maintain necessary records.
- Personal information must be handled in accordance with the hotel's Privacy Policy and applicable law.
10. Complaints and Customer Support**
- Guests may contact hotel management to report service issues, billing discrepancies, or complaints.
- The hotel will make reasonable efforts to review and resolve complaints.
11. Changes to Terms**
- KAIRA HOTEL may update these Terms & Conditions when necessary.
- Updated terms will be published on the website with the applicable revision information.
- Changes will be handled in accordance with applicable law and any required customer consent.
12. Acceptance of Terms**
- By using the hotel's website or submitting a booking or order, customers acknowledge that they have been given an opportunity to review the applicable terms and policies.
- Where explicit consent is required, the hotel will obtain and record that consent before proceeding.
Contact:** For questions about these Terms & Conditions, please contact KAIRA HOTEL through its official contact details published on the website.
General Terms & Conditions
1. Booking and Reservation**
- All room reservations are subject to availability and confirmation by KAIRA HOTEL.
- Guests must provide accurate personal details, contact information, and booking information.
- A booking is considered confirmed only when the hotel confirms it through the website or an authorised hotel representative.
2. Check-in and Check-out**
- Guests must follow the check-in and check-out timings communicated by the hotel.
- Valid government-issued identification may be required at check-in.
- Early check-in and late check-out are subject to availability and may incur additional charges.
- Room allocation is subject to availability and hotel procedures.
3. Guest Responsibilities**
- Guests must provide truthful information during registration and booking.
- Guests are expected to behave respectfully towards hotel staff and other guests.
- Illegal activities, harassment, violence, and disruptive behaviour are not permitted.
- Guests must follow the hotel's safety, security, and property-use rules.
4. Room Occupancy and Additional Charges**
- Guests must comply with the room's permitted occupancy limits.
- Additional guests, extra beds, or other services may incur additional charges where applicable.
- Any applicable additional charges will be communicated by the hotel.
5. Payments and Billing**
- Guests must pay the applicable booking and service charges displayed or communicated at the time of purchase.
- Manual UPI payments may require verification by authorised hotel staff.
- Guests should retain payment receipts and transaction references for their records.
- Any billing discrepancy should be reported to hotel management.
6. Cancellation and Refunds**
- Booking cancellations and refunds are subject to the applicable cancellation and refund policy.
- Food order cancellation may depend on whether preparation or delivery has started.
- Customers should review the relevant policy before confirming a booking or order.
7. Food and Other Hotel Services**
- Food orders and other services are subject to availability.
- Delivery times are estimates and may vary depending on demand and location.
- Guests should inform the hotel of any food allergies or special dietary requirements before ordering.
8. Property Damage and Personal Belongings**
- Guests are expected to take reasonable care of hotel property and facilities.
- Any damage or loss caused by a guest may be assessed and handled in accordance with applicable law and the hotel's disclosed policies.
- Guests should secure their personal belongings. Any lost property should be reported to hotel staff.
9. Privacy and Personal Information**
- Customer information may be used to manage reservations, process orders and payments, provide customer support, and maintain necessary records.
- Personal information must be handled in accordance with the hotel's Privacy Policy and applicable law.
10. Complaints and Customer Support**
- Guests may contact hotel management to report service issues, billing discrepancies, or complaints.
- The hotel will make reasonable efforts to review and resolve complaints.
11. Changes to Terms**
- KAIRA HOTEL may update these Terms & Conditions when necessary.
- Updated terms will be published on the website with the applicable revision information.
- Changes will be handled in accordance with applicable law and any required customer consent.
12. Acceptance of Terms**
- By using the hotel's website or submitting a booking or order, customers acknowledge that they have been given an opportunity to review the applicable terms and policies.
- Where explicit consent is required, the hotel will obtain and record that consent before proceeding.
Contact:** For questions about these Terms & Conditions, please contact KAIRA HOTEL through its official contact details published on the website.