OFFICIAL DOCUMENT
VERSION 1
# KAIRA HOTEL
## Privacy Policy
1. Introduction
KAIRA HOTEL respects the privacy of its customers and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected, how it is used, how it is protected, and when it may be shared when customers use our website, room booking services, food ordering services, and home delivery facilities.
2. Information We Collect
Depending on the services used, we may collect the following information:
- **Personal Information:** Full name, email address, and phone number.
- **Account Information:** Registration details and information required to manage a customer account.
- **Room Booking Information:** Check-in and check-out dates, guest count, room preferences, booking status, and related requests.
- **Food Order Information:** Selected food items, quantities, order details, special requests, and order status.
- **Delivery Information:** Delivery address, city, pincode, phone number, and delivery instructions for home delivery.
- **Payment Verification Information:** Payment method, UPI ID where provided, transaction reference, payment status, and payment receipt or screenshot submitted for manual verification.
- **Communication Information:** Messages and details provided when contacting hotel management for assistance or complaints.
We aim to collect only information reasonably needed to provide and manage our services.
3. How We Use Your Information
Customer information may be used to:
- Create and manage customer accounts.
- Process room reservations and manage room allocation.
- Process food orders and coordinate preparation and delivery.
- Verify payments and maintain transaction records.
- Send booking confirmations, order updates, and relevant service notifications.
- Verify a guest or delivery through an OTP where applicable.
- Respond to customer queries, complaints, and refund requests.
- Protect the website against fraud, unauthorised access, and misuse.
- Maintain records and meet applicable legal obligations.
4. Payments and UPI Verification
KAIRA HOTEL may support payment methods made available during checkout. Where manual UPI verification is used, customers may be asked to submit a UPI ID, transaction reference, or payment screenshot.
Authorised hotel personnel may review submitted information to verify payment. A submitted screenshot alone does not guarantee that a payment has been successfully received. Customers should not share their UPI PIN, banking password, card PIN, or OTP with hotel staff.
5. Cookies and Session Information
Our website may use session information and cookies where necessary to support login sessions, maintain shopping carts, protect forms, and improve website functionality. Customers can manage cookies through their browser settings, although disabling certain cookies may affect some website features.
6. When We May Share Information
We do not intend to sell customers' personal information. Information may be accessed or shared, where necessary and lawful, with:
- Authorised hotel administrators, managers, and staff who need it to perform their duties.
- Delivery personnel who need relevant order and delivery details to complete an assigned delivery.
- Technology, hosting, or service providers that help operate and secure the website, subject to appropriate safeguards.
- Government authorities or other parties where disclosure is required by applicable law or a valid legal process.
We aim to limit access to the information necessary for the relevant purpose.
7. Data Security
We take reasonable measures to protect personal information against unauthorised access, alteration, disclosure, and loss. However, no website or electronic transmission can be guaranteed to be completely secure.
Customers should use secure passwords, keep account credentials confidential, and avoid sharing OTPs with unauthorised persons.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain booking and payment records, resolve disputes, protect our business, and comply with applicable legal requirements. Information may be deleted or anonymised when it is no longer required, subject to applicable retention obligations.
9. Your Privacy Rights
Subject to applicable law, customers may request access to, correction of, or deletion of their personal information, and may raise concerns about how their information is used.
Some records may need to be retained where required by law or necessary for legitimate record-keeping and dispute resolution. Requests can be made through the official contact details published on the KAIRA HOTEL website.
10. Children's Privacy
Our services are intended to be used by individuals who are legally permitted to make the relevant booking or transaction. Where information relating to a child is required for a stay or service, it should be provided by an authorised parent, guardian, or other legally permitted adult, subject to applicable law.
### 11. Third-Party Websites and Services
Our website may contain links to external websites or services. KAIRA HOTEL is not responsible for the privacy practices of third-party websites. Customers should review the privacy policies of those services before providing information to them.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our services, security practices, or legal requirements change. The latest version and revision date will be published on our website. Where required by applicable law, we will provide notice or obtain consent for material changes.
13. Contact Us
For questions, concerns, or requests relating to personal information, customers may contact KAIRA HOTEL through the official contact details published on our website.
**KAIRA HOTEL — Privacy and responsible handling of customer information.**
## Privacy Policy
1. Introduction
KAIRA HOTEL respects the privacy of its customers and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected, how it is used, how it is protected, and when it may be shared when customers use our website, room booking services, food ordering services, and home delivery facilities.
2. Information We Collect
Depending on the services used, we may collect the following information:
- **Personal Information:** Full name, email address, and phone number.
- **Account Information:** Registration details and information required to manage a customer account.
- **Room Booking Information:** Check-in and check-out dates, guest count, room preferences, booking status, and related requests.
- **Food Order Information:** Selected food items, quantities, order details, special requests, and order status.
- **Delivery Information:** Delivery address, city, pincode, phone number, and delivery instructions for home delivery.
- **Payment Verification Information:** Payment method, UPI ID where provided, transaction reference, payment status, and payment receipt or screenshot submitted for manual verification.
- **Communication Information:** Messages and details provided when contacting hotel management for assistance or complaints.
We aim to collect only information reasonably needed to provide and manage our services.
3. How We Use Your Information
Customer information may be used to:
- Create and manage customer accounts.
- Process room reservations and manage room allocation.
- Process food orders and coordinate preparation and delivery.
- Verify payments and maintain transaction records.
- Send booking confirmations, order updates, and relevant service notifications.
- Verify a guest or delivery through an OTP where applicable.
- Respond to customer queries, complaints, and refund requests.
- Protect the website against fraud, unauthorised access, and misuse.
- Maintain records and meet applicable legal obligations.
4. Payments and UPI Verification
KAIRA HOTEL may support payment methods made available during checkout. Where manual UPI verification is used, customers may be asked to submit a UPI ID, transaction reference, or payment screenshot.
Authorised hotel personnel may review submitted information to verify payment. A submitted screenshot alone does not guarantee that a payment has been successfully received. Customers should not share their UPI PIN, banking password, card PIN, or OTP with hotel staff.
5. Cookies and Session Information
Our website may use session information and cookies where necessary to support login sessions, maintain shopping carts, protect forms, and improve website functionality. Customers can manage cookies through their browser settings, although disabling certain cookies may affect some website features.
6. When We May Share Information
We do not intend to sell customers' personal information. Information may be accessed or shared, where necessary and lawful, with:
- Authorised hotel administrators, managers, and staff who need it to perform their duties.
- Delivery personnel who need relevant order and delivery details to complete an assigned delivery.
- Technology, hosting, or service providers that help operate and secure the website, subject to appropriate safeguards.
- Government authorities or other parties where disclosure is required by applicable law or a valid legal process.
We aim to limit access to the information necessary for the relevant purpose.
7. Data Security
We take reasonable measures to protect personal information against unauthorised access, alteration, disclosure, and loss. However, no website or electronic transmission can be guaranteed to be completely secure.
Customers should use secure passwords, keep account credentials confidential, and avoid sharing OTPs with unauthorised persons.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain booking and payment records, resolve disputes, protect our business, and comply with applicable legal requirements. Information may be deleted or anonymised when it is no longer required, subject to applicable retention obligations.
9. Your Privacy Rights
Subject to applicable law, customers may request access to, correction of, or deletion of their personal information, and may raise concerns about how their information is used.
Some records may need to be retained where required by law or necessary for legitimate record-keeping and dispute resolution. Requests can be made through the official contact details published on the KAIRA HOTEL website.
10. Children's Privacy
Our services are intended to be used by individuals who are legally permitted to make the relevant booking or transaction. Where information relating to a child is required for a stay or service, it should be provided by an authorised parent, guardian, or other legally permitted adult, subject to applicable law.
### 11. Third-Party Websites and Services
Our website may contain links to external websites or services. KAIRA HOTEL is not responsible for the privacy practices of third-party websites. Customers should review the privacy policies of those services before providing information to them.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our services, security practices, or legal requirements change. The latest version and revision date will be published on our website. Where required by applicable law, we will provide notice or obtain consent for material changes.
13. Contact Us
For questions, concerns, or requests relating to personal information, customers may contact KAIRA HOTEL through the official contact details published on our website.
**KAIRA HOTEL — Privacy and responsible handling of customer information.**