OFFICIAL DOCUMENT
VERSION 1
# KAIRA HOTEL
## Room Booking Policy
**Last Updated: 16 October 2026**
### 1. Room Reservation
- Room reservations are subject to availability for the selected check-in and check-out dates.
- Customers must provide accurate information, including their full name, email address, phone number, number of adults, and number of children.
- A booking request is subject to confirmation by KAIRA HOTEL.
- The availability of a room may change until the reservation is confirmed.
### 2. Check-in and Check-out
- Guests must follow the check-in and check-out times communicated by the hotel.
- Early check-in and late check-out are subject to availability and may incur additional charges if applicable.
- Guests must complete the hotel's check-in procedures before occupying the room.
- Any applicable additional charges must be communicated by the hotel.
### 3. Guest Identification
- Guests may be required to provide valid identification documents at check-in, in accordance with applicable law and hotel procedures.
- The information provided during booking must be accurate.
- The hotel may request additional verification where reasonably necessary for guest safety and reservation security.
### 4. Room Allocation
- Room allocation is managed by authorised KAIRA HOTEL staff according to availability and operational requirements.
- Selecting a room type during booking does not necessarily guarantee a specific room number unless expressly confirmed by the hotel.
- Where room allocation is pending, the guest should follow the instructions provided by hotel staff.
- The hotel may offer an alternative room of a comparable category if the booked room becomes unavailable, subject to communication with the guest and applicable booking terms.
### 5. Booking Payment
- The applicable room charges and payment requirements will be displayed or communicated during booking.
- Customers must use the payment methods offered by the hotel.
- For manual UPI payments, customers may be asked to provide a transaction reference and payment receipt for verification.
- A submitted payment receipt does not itself guarantee successful payment verification.
- Customers should contact hotel management if payment has been deducted but the booking payment status has not been updated.
### 6. Cancellation and Refund
- Booking cancellations are subject to the hotel's applicable Cancellation and Refund Policy.
- Any cancellation charges, refund eligibility, and expected processing time will be determined according to the terms communicated for the booking.
- Customers should review the cancellation terms before confirming their reservation.
- Customers should contact hotel management if they need assistance with a cancellation or refund request.
### 7. Changes to a Reservation
- Requests to change check-in dates, check-out dates, guest count, or room preferences are subject to availability and hotel approval.
- Changes may affect the total booking amount.
- Additional charges or revised booking terms will be communicated where applicable.
### 8. Guest Conduct and Room Care
- Guests must respect hotel property, staff, and other guests.
- Guests are responsible for damage caused by their negligent or improper use of hotel property, subject to applicable law.
- Illegal activities, harassment, and disruptive behaviour are not permitted.
- Guests must follow the hotel's safety and security instructions.
### 9. Special Requests and Additional Guests
- Special requests are subject to availability and are not guaranteed unless confirmed by the hotel.
- The maximum permitted occupancy for each room must be followed.
- Additional guests, extra beds, or other requested services may incur additional charges where applicable.
### 10. Booking Notifications and OTP Verification
- KAIRA HOTEL may send booking updates and verification OTPs to the contact details provided by the customer.
- Where OTP verification is used for room allocation or check-in, guests must provide the OTP through the hotel's authorised verification process.
- Customers should not share verification OTPs with unauthorised persons.
- Customers should contact hotel management if they do not receive an expected booking notification or OTP.
### 11. Booking Records and Privacy
- Booking information may be used to manage reservations, allocate rooms, verify payments, communicate with guests, and maintain required records.
- Customer information will be handled in accordance with the hotel's Privacy Policy and applicable law.
### 12. Changes to This Policy
KAIRA HOTEL may update this Room Booking Policy when necessary. The latest version will be published on the website. Changes will be handled in accordance with applicable law and any required customer consent.
### 13. Contact and Support
For assistance with room reservations, room allocation, payment verification, cancellations, or check-in procedures, customers should contact KAIRA HOTEL through the official contact details published on the website.
**KAIRA HOTEL — Thank you for choosing us for your stay.**
## Room Booking Policy
**Last Updated: 16 October 2026**
### 1. Room Reservation
- Room reservations are subject to availability for the selected check-in and check-out dates.
- Customers must provide accurate information, including their full name, email address, phone number, number of adults, and number of children.
- A booking request is subject to confirmation by KAIRA HOTEL.
- The availability of a room may change until the reservation is confirmed.
### 2. Check-in and Check-out
- Guests must follow the check-in and check-out times communicated by the hotel.
- Early check-in and late check-out are subject to availability and may incur additional charges if applicable.
- Guests must complete the hotel's check-in procedures before occupying the room.
- Any applicable additional charges must be communicated by the hotel.
### 3. Guest Identification
- Guests may be required to provide valid identification documents at check-in, in accordance with applicable law and hotel procedures.
- The information provided during booking must be accurate.
- The hotel may request additional verification where reasonably necessary for guest safety and reservation security.
### 4. Room Allocation
- Room allocation is managed by authorised KAIRA HOTEL staff according to availability and operational requirements.
- Selecting a room type during booking does not necessarily guarantee a specific room number unless expressly confirmed by the hotel.
- Where room allocation is pending, the guest should follow the instructions provided by hotel staff.
- The hotel may offer an alternative room of a comparable category if the booked room becomes unavailable, subject to communication with the guest and applicable booking terms.
### 5. Booking Payment
- The applicable room charges and payment requirements will be displayed or communicated during booking.
- Customers must use the payment methods offered by the hotel.
- For manual UPI payments, customers may be asked to provide a transaction reference and payment receipt for verification.
- A submitted payment receipt does not itself guarantee successful payment verification.
- Customers should contact hotel management if payment has been deducted but the booking payment status has not been updated.
### 6. Cancellation and Refund
- Booking cancellations are subject to the hotel's applicable Cancellation and Refund Policy.
- Any cancellation charges, refund eligibility, and expected processing time will be determined according to the terms communicated for the booking.
- Customers should review the cancellation terms before confirming their reservation.
- Customers should contact hotel management if they need assistance with a cancellation or refund request.
### 7. Changes to a Reservation
- Requests to change check-in dates, check-out dates, guest count, or room preferences are subject to availability and hotel approval.
- Changes may affect the total booking amount.
- Additional charges or revised booking terms will be communicated where applicable.
### 8. Guest Conduct and Room Care
- Guests must respect hotel property, staff, and other guests.
- Guests are responsible for damage caused by their negligent or improper use of hotel property, subject to applicable law.
- Illegal activities, harassment, and disruptive behaviour are not permitted.
- Guests must follow the hotel's safety and security instructions.
### 9. Special Requests and Additional Guests
- Special requests are subject to availability and are not guaranteed unless confirmed by the hotel.
- The maximum permitted occupancy for each room must be followed.
- Additional guests, extra beds, or other requested services may incur additional charges where applicable.
### 10. Booking Notifications and OTP Verification
- KAIRA HOTEL may send booking updates and verification OTPs to the contact details provided by the customer.
- Where OTP verification is used for room allocation or check-in, guests must provide the OTP through the hotel's authorised verification process.
- Customers should not share verification OTPs with unauthorised persons.
- Customers should contact hotel management if they do not receive an expected booking notification or OTP.
### 11. Booking Records and Privacy
- Booking information may be used to manage reservations, allocate rooms, verify payments, communicate with guests, and maintain required records.
- Customer information will be handled in accordance with the hotel's Privacy Policy and applicable law.
### 12. Changes to This Policy
KAIRA HOTEL may update this Room Booking Policy when necessary. The latest version will be published on the website. Changes will be handled in accordance with applicable law and any required customer consent.
### 13. Contact and Support
For assistance with room reservations, room allocation, payment verification, cancellations, or check-in procedures, customers should contact KAIRA HOTEL through the official contact details published on the website.
**KAIRA HOTEL — Thank you for choosing us for your stay.**